Drop of FTV..... a reply from Comet Cable

We sent Comet Cable an email inquiring about the drop of Fashion Tv. We expressed the fact that many customers were unhappy with the change and here is the reply given to us by Mr. Harold Perera, Head of Advertising.

Please be good enough to publish the following in your valuable Comet Cable Forum

As we strive to give our customers the best in entertainment, we were looking at the possibility of introducing new channels to our line up.

So far, we have tested 2 channels namely NDTV & Nick. The feedback we have received is fabulous. We will be testing 2 more channels within the next few weeks and with the feedback from the 2 new channels we will decide which channel will be on air. After all it is our valued customers who will have the final say. We take this opportunity to infor our dear customers to bear with us for a short while more as we will give them and their families the best in home entertainment.

Thank You

Fashion TV drop angers many

Hmm.. Interesting. The drop of the Fashion Tv channel from its line up has angered many of its customers. Some are even threatening to disconnect and ask for a refund. CBNsat was accused by the Media Ministry for telecasting Fashion Tv and calling it unsuitable for Sri Lankan culture. Comet Cable which continued showing Ftv even after that have now replaced it using NDTV.

Did the drop of Fashion Tv have anything to do with the Media Ministry or were there other reasons for this.

Over to Comet Management for some explanation.

NDTV 24*7 on Comet Cable

The Indian english news channel NDTV 24*7 has been launched on Comet Cable as a replacement for Fashion Tv. This would mean that Fashion Tv has got the boot from Comet Cable. This is not a channel that people will miss much though.

We hear that Comet was testing NDTV and Nick before replacing Fashion Tv. If that is so then is Nick available on Comet Cable? Is Nick being telecast for 24 hrs or being interchanged with another channel.

Comet Cable drops Fashion TV?

Is Comet Cable still broadcasting Fashion Tv. Information coming to us suggests that they have dropped Fashion Tv from their line up.

If so, then we like to know what is the channel that has replaced FTV?

Notice to all Comet Subscribers

We received the below as an attachment from Mr. Harold Perera, Head of Advertising at Comet Cable asking us to post it on the blog. This is supposed to have appeared with the Comet Cable September Programme Guide and we got this by email probably in response to the question that we raised about a price hike in the previous post referring to some statements in their programme guide editorial. They have mentioned the fact that they have maintained the same pricing over all these years and have requested their customers to settle all arrears payments.

NOTICE TO ALL COMET SUBSCRIBERS

Dear Subscriber,

Firstly, the staff and management of Comet Cable wish to extend a sincere “thank you” for being a valuable customer and trust that our service has been a welcome break for you and your family.

As you are aware, Comet Cable has been maintaining the same pricing standards for the past years despite rising inflation and negative environmental factors in the country. We have also provided for you a new and improved program guide, completely free of charge. You will also note that Comet Cable provides you with a completely free after sales service from the time our connection is installed at your home. Therefore, in order to continue with our value additions to you, we wish to request for the following:

• Please settle all your dues within a two month period to avoid automatic disconnection.
• The following re-connection charges will apply in the event of disconnection due to non payment.

Re-connection charge	Within 15 days	15 – 30 days	30 – 60 days	60 – 70 days
	0	Rs. 500.00	Rs. 1000.00	Rs. 1500.00

• Please note that after of disconnection, we will assume that you no longer require the connection and hence a letter of Recovery will be raised.
• After the Letter of Recovery has been issued if a customer requires re-connecting, all outstanding bills need to be settled with a pre-payment of three months rental.

We wish to re-iterate that this process is introduced, merely to sustain our service and pricing standards and hence appreciate your full co-operation as in the past to carry our company forward.

Please contact our Customer Service Hotline on 2557100 if you require any further clarifications.

Look forward to serving you,

Comet Cable Management

Comet Cable to raise prices?

We are receiving reports that there has been an indication in the Sept 2006 Comet Cable Tv Guide editorial that they will be raising the prices on their package offerings. We have been unable to get a copy of this Cable Guide to check this for ourselves but this is the indication according to reports and comments that we are getting.

Although this does not come as a surprise since this may be due to the rise in operational costs of Comet Cable due to the present ever increasing price hikes taking a grip on Sri Lanka.

We would like our readers who have access to Comet Cable Guides to please confirm that a statement like this actually exists. We would like the management of Comet Cable to provide us with information on whether a price hike is due and if so, by how much the hike wil take place.