Notice to all Comet Subscribers

We received the below as an attachment from Mr. Harold Perera, Head of Advertising at Comet Cable asking us to post it on the blog. This is supposed to have appeared with the Comet Cable September Programme Guide and we got this by email probably in response to the question that we raised about a price hike in the previous post referring to some statements in their programme guide editorial. They have mentioned the fact that they have maintained the same pricing over all these years and have requested their customers to settle all arrears payments.

NOTICE TO ALL COMET SUBSCRIBERS

Dear Subscriber,

Firstly, the staff and management of Comet Cable wish to extend a sincere “thank you” for being a valuable customer and trust that our service has been a welcome break for you and your family.

As you are aware, Comet Cable has been maintaining the same pricing standards for the past years despite rising inflation and negative environmental factors in the country. We have also provided for you a new and improved program guide, completely free of charge. You will also note that Comet Cable provides you with a completely free after sales service from the time our connection is installed at your home. Therefore, in order to continue with our value additions to you, we wish to request for the following:

• Please settle all your dues within a two month period to avoid automatic disconnection.
• The following re-connection charges will apply in the event of disconnection due to non payment.

Re-connection charge	Within 15 days	15 – 30 days	30 – 60 days	60 – 70 days
	0	Rs. 500.00	Rs. 1000.00	Rs. 1500.00

• Please note that after of disconnection, we will assume that you no longer require the connection and hence a letter of Recovery will be raised.
• After the Letter of Recovery has been issued if a customer requires re-connecting, all outstanding bills need to be settled with a pre-payment of three months rental.

We wish to re-iterate that this process is introduced, merely to sustain our service and pricing standards and hence appreciate your full co-operation as in the past to carry our company forward.

Please contact our Customer Service Hotline on 2557100 if you require any further clarifications.

Look forward to serving you,

Comet Cable Management